Terms & Conditions
The ONENESS Experience is a subsidiary of Aslightenment Pte Ltd - a social enterprise for purposeful living, registered in Singapore under the Unique Entity Number (UEN) 201937942H.
Parties
(1) [EVENT HOST/ORGANIZER] (the "Host"), a company incorporated under the laws of Singapore, which is responsible for organizing and hosting events in Singapore and overseas trips, including managing general terms and conditions and assuming liability for such events.
(2) [CLIENT/EVENT PARTICIPANT] (the "Client"), [a company incorporated under the laws of [CLIENT JURISDICTION]/an individual], which engages the Host's services for events in Singapore and overseas trips, subject to the general terms and conditions and liability provisions set forth herein.
Each of the Host and the Client may be referred to individually as a "Party" and collectively as the "Parties".
1. Service Availability
1.1 Our site is intended for use by people and businesses residing in Singapore ("the Serviced Country") and oversea countries for selected and online events.
1.2 By placing an order through our site or via the phone, you warrant that:
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You are legally capable of entering into binding contracts
2. Scope of Services
2.1 General Services.
The Host shall provide comprehensive event hosting services to the Client in accordance with the terms of this Agreement, including event planning, coordination, management, and execution services for both Domestic Events and Overseas Events.
2.2 Domestic Event Services.
For Domestic Events conducted within Singapore, the Host shall provide:
- Event planning and conceptualization services including timeline development and logistics coordination.
- Venue sourcing, evaluation, and booking services in compliance with Singapore regulations and licensing requirements.
- Coordination with Third Party Suppliers including catering, audio-visual equipment, transportation, and accommodation providers.
- Event day management including setup supervision, participant registration, and on-site coordination.
- Health and safety compliance in accordance Overseas Event Services with applicable Singapore laws and regulations.
2.3 For Overseas Events conducted outside Singapore, the Host shall provide:
- Destination research and selection assistance including assessment of local regulations and cultural considerations.
- International travel arrangements which may include flight bookings, ground transportation, and accommodation reservations as stated in the respective event.
- Coordination with local service providers and suppliers at the overseas destination.
- Provide information for travel documentation assistance and guidance on visa requirements, travel insurance, and health precautions.
- On-ground event management and participant support throughout the overseas trip duration.
Emergency response coordination and liaison with local authorities and Singapore consular services when required.
2.4 Service Limitations.
The Host's obligations are limited to the Services specified in this Agreement and any written amendments thereto. The Host shall not be responsible for services not expressly included in the agreed scope of Services.
2.5 Third Party Dependencies.
The Host's performance of Services may depend on Third Party Suppliers and local service providers. The Host shall use commercially reasonable efforts to ensure quality service delivery but cannot guarantee the performance of such third parties.
3. Price and Payment
3.1 Services Fee
The Client shall pay the Host the Services Fee as specified in the event booking confirmation or as otherwise agreed in writing between the Parties.
For Overseas Events, all fees shall be quoted and payable in Singapore Dollars unless otherwise specified in writing, with the Client bearing all currency conversion costs and exchange rate fluctuations.
3,2 Additional Costs
The Client shall be responsible for all additional costs incurred beyond the Services Fee, including but not limited to venue changes, special dietary requirements, additional transportation, premium insurance coverage, and third-party supplier charges.
For Overseas Events, additional costs include visa processing fees, travel insurance premiums, excess baggage charges, and any costs arising from changes in government taxes or regulations.
The Host shall provide reasonable advance notice of any additional costs, and the Client's written approval shall be obtained before incurring costs exceeding Singapore Dollars Five Thousand (S$5,000) for any single item.
4. Our Cancellation and Refunds Policy
4.1 Cancellation Fees
- For Domestic Events cancelled more than sixty (60) days prior to the Event Date, the Client shall forfeit the deposit paid.
- For Domestic Events cancelled between thirty (30) to sixty (60) days prior to the Event Date, the Client shall pay fifty percent (50%) of the total Services Fee.
- For Domestic Events cancelled less than thirty (30) days prior to the Event Date, the Client shall pay the full Services Fee.
- For Overseas Events cancelled more than ninety (90) days prior to the Event Date, the Client shall forfeit the deposit paid.
- For Overseas Events cancelled between sixty (60) to ninety (90) days prior to the Event Date, the Client shall pay seventy-five percent (75%) of the total Services Fee.
- For Overseas Events cancelled less than sixty (60) days prior to the Event Date, the Client shall pay the full Services Fee plus any unrecoverable costs incurred by Third Party Suppliers.
4.2 Refunds
No refunds shall be provided for voluntary cancellations except as expressly provided in this Agreement.
Refunds, where applicable, shall be processed within thirty (30) Business Days of the cancellation date, less any applicable cancellation fees and unrecoverable costs.
5. Client Responsibilities and Obligations
5.1 The Client shall make all payments due under the Agreement including the timely payment of any deposits, milestone payments, and final balances by their respective due dates.
5.2 The Client shall provide the Host with all necessary information required for the planning and execution of the Event, including:
Complete and accurate Participant Information within the timeframes specified by the Host; Dietary requirements, medical conditions, accessibility needs, and special requests of Event Participants; Any changes to participant numbers or requirements promptly upon becoming aware of such changes; All relevant documentation required for Overseas Events, including passport details, visa requirements, and travel restrictions.
5.3 The Client shall obtain all necessary approvals, authorizations, and consents required for the Event, including but not limited to:
Internal corporate approvals for participation in the Event; Parental or guardian consent for participants under 18 years of age; Medical clearances where required for Event Participants with pre-existing conditions.
5.4 The Client shall ensure that all Event Participants possess valid travel documents, including passports and visas, for Overseas Events and shall be responsible for any delays or cancellations resulting from inadequate documentation.
5.5 The Client shall cooperate fully with the Host in all aspects of Event planning and execution, including attending planning meetings, responding to communications within reasonable timeframes, and making decisions promptly when required.
5.6 The Client shall indemnify and hold harmless the Host against any claims, damages, or losses arising from the Client's breach of its obligations under this Agreement or the actions of Event Participants that violate applicable laws or regulations.
5.7 The Client acknowledges that failure to fulfill any obligation under this Section may result in additional costs, Event delays, or cancellation, for which the Client shall bear full responsibility.
6 Host Cancellation Rights
The Host may cancel any Event by providing written notice to the Client in the following circumstances:
Non-payment of Services Fee or deposits beyond the due date specified in this Agreement;
Breach of Client obligations under this Agreement that remains uncured after seven (7) Business Days' written notice;
Force Majeure Event that prevents the Host from performing its obligations.
Where the Host cancels due to its own breach or default, the Host shall refund all payments made by the Client and shall not be entitled to any cancellation fees.
7 Liability and Risk Management
7.1 Limitation of Liability
The Host's total liability to the Client under or in connection with this Agreement, whether in contract, tort (including negligence) or otherwise, shall not exceed the Services Fee paid or payable by the Client for the specific Event giving rise to the claim.
The Host shall not be liable for any indirect, consequential, special, incidental or punitive damages, loss of profits, loss of business opportunity, or loss of reputation, even if the Host has been advised of the possibility of such damages.
The liability limitations in this Clause 7.1 shall not apply to: (i) death or personal injury caused by the Host's negligence; (ii) fraud or fraudulent misrepresentation; or (iii) any liability that cannot be excluded or limited under Singapore law.
7.2 Client Risk Assumption
The Client acknowledges and accepts that participation in Events, particularly Overseas Events, involves inherent risks including but not limited to travel-related risks, health risks, political instability, natural disasters, and changes in local regulations.
The Client assumes full responsibility for the health, safety, and conduct of Event Participants and shall ensure all participants are medically fit to participate in the Event.
The Client shall be liable for any damage, loss, or injury caused by Event Participants to Third Party Suppliers, venues, or other participants.
7.3 Insurance Requirements
For Overseas Events, the Client shall ensure to maintain adequate personal travel insurance for Overseas Events, including medical coverage, personal accident coverage, trip cancellation and baggage protection.
7.4 Overseas Travel Specific Risks
The Host shall not be liable for risks specific to international travel including but not limited to: flight delays or cancellations, visa or immigration issues, currency fluctuations, political unrest, terrorism, natural disasters, epidemics, or changes in local laws and regulations.
The Client acknowledges that Overseas Events are subject to the laws and regulations of the destination country, and the Host's liability shall be further limited by any applicable foreign law limitations.
The Host shall use reasonable endeavors to monitor travel advisories and inform the Client of any material changes to destination safety conditions, but shall not be liable for failing to anticipate or prevent travel-related disruptions.
7.5 Third Party Liability
The Host shall not be liable for the acts, omissions, or failures of Third Party Suppliers, including but not limited to airlines, hotels, restaurants, transportation providers, and venue operators.
The Host's obligation is limited to using reasonable care in selecting Third Party Suppliers and shall assist the Client in pursuing claims against Third Party Suppliers where appropriate.
8 Health and Safety Compliance
8.1 The Host shall comply with all applicable health and safety laws, regulations, and guidelines of Singapore, including but not limited to the Workplace Safety and Health Act and regulations issued by the Ministry of Health.
8.2 For Overseas Events, the Host shall:
research and comply with the health and safety requirements, travel advisories, and entry regulations of the destination country; obtain all necessary permits, licenses, and approvals required by local authorities for the conduct of the Event; provide the Client with current information regarding health and safety requirements, vaccination requirements, and travel restrictions for the destination at least thirty (30) days prior to the Event Date.
8.3 Event Participants shall be required to comply with all health and safety requirements applicable to the Event, including submission of health declarations, vaccination certificates, or negative test results as may be required by the Host or Governing Authorities.
8.4 The Client shall promptly notify the Host of any health or safety concerns, medical conditions of Event Participants, or circumstances that may affect the safe conduct of the Event.
9 Intellectual Property Rights
9.1 Ownership of Pre-Existing Materials.
Each Party retains ownership of all Intellectual Property Rights in materials, content, branding, and proprietary information owned by such Party prior to the Commencement Date or developed independently of this Agreement.
9.2 Event Materials Created by Host.
All materials, documentation, presentations, and content created by the Host specifically for the Event shall be owned by the Host, provided that the Client shall have a non-exclusive, non-transferable license to use such materials solely in connection with the Event.
9.3 Photography and Videography Rights.
The Host may arrange for photography and videography services during the Event for documentation and promotional purposes.
Event Participants consent to being photographed or filmed by attending the Event, unless they provide written notice of objection to the Host prior to the Event Date.
The Host shall own all rights in photographs and video recordings taken during the Event, subject to applicable privacy laws and regulations.
9.4 Promotional Content Usage.
The Host may use photographs, testimonials, and Event-related content for marketing and promotional purposes, including on websites, social media, and promotional materials.
The Client grants the Host permission to reference the Event and the Client's participation in the Host's promotional materials and client portfolios.
Either Party may request removal of specific content by providing thirty (30) Business Days' written notice to the other Party.
10. Severability
10.1 If any of these Terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
11. Entire Agreement
11.1 These Terms and Conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
11.2 We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other and that nothing may be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these Terms and Conditions.
11.3 Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these Terms and Conditions.
12. Our Right to Vary these Terms and Conditions
12.1 We have the right to revise and amend these Terms and Conditions from time to time.
12.2 You will be subject to the Policies and Terms and Conditions in force at the time that you order Products from us, unless any change to those Policies or these Terms and Conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those Policies or these Terms and Conditions before we provide you with the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the Terms and Conditions, unless you notify us to the contrary within 7 working days of receipt by you of the Products).
13. Law and Jurisdiction
13.1 Contracts for the purchase of Products through our site will be governed by the Law of Singapore. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the Courts of The Republic of Singapore.